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MLB.TV....If you are thinking about paying for this service Beware
Posted 29 April 2012 - 09:15 PM
[Edit] This got resolved! I was able to get through to the higher level customer service who appologized and provided me with some compensation for my troubles! I can once again recomend this service, though with a caveat that it is by no means perfect. If you want examples read below, but otherwise, go forth and watch!
Earlier in the year I posted a response in which I heavily endorsed the MLB.TV product. If anyone purchased this product on my recomendation I would like to appologize. This year they have lowered the bar on every single service they offer, and provided a Nex-Def app that does not run properly, at least on my machine. After dozens of conversations with the technical staff regarding this product, they told me to refer my complaints to customer service, who promptly dropped me as a customer. My complaints were legitimate, I missed parts of games, got spoilers on games that I wanted to watch from the archives, and had some genuinely unpleasant viewing experiences. Support chose not to listen to any of this and then had the gaul to dump me as a customer. As a result I will be unable to view most of the Cubs games this season, and will probably just stop following baseball. I've been a fan for over 30 years, so this is a huge blow to me, but I don't see any other way to get the games, and I refuse to pay for a service that will treat me like that. I'm sure not everyone on this site will miss my sometimes acerbic comments, but I will miss comming here and talking baseball with the best and most educated Cubs fans on the internet. I just doubt I will have anything more to say about it since I am not going to be able to see the games. Go Cubbies, and I hope they have a great season. I'll lurk my way by every once in awhile, but I will no longer be able to contribute in a meaningful way.
Posted 30 April 2012 - 07:05 AM
Sorry to hear about your crappy experience, and would be even more sorry to see you go.
Posted 30 April 2012 - 08:57 AM
This MLB's fault. They are squeezing out every TV dollar they can with blackouts and rights to broadcast sold to outlets that poorly represent the sport with bad on-air personalities in the booth and ignorant engineers in the truck. I don't blame them for monetizing. I blame them for obscuring. They've got no metric for that.
The first time the Red Sox won it all in my life; I couldn't see it all because games would start so late--in hopes of a prime time or West Coast audience--that by the end of the ALCS I was a physical mess. (Paying fans have to go to work the next day...had they thought of this?)
Kids can't follow in most markets for the same reason (Cubs fans will feel this more as you transition to more night games--and more post-season play.)
And when games went to high def, I tried to watch a game with my 80 year old mother (she was quite a fan once, but had drifted from the game) I thought she'd like the big screen experience. A naturally saguine person, she correctly criticized camara and engineering work. She couldn't tell what kind of the lead a runner was taking, for example, because the hoopty-doo camera was trying to catch the light refracting from a drop of sweat on the pitcher's nose, oooh, drama.
There is a "fan experience" possible. But, they are really screwing up the fan base; young, old and in the middle.
Sorry for your experience, JS. I suggest putting up the live box score and following a game thread live here.
Posted 30 April 2012 - 09:49 AM
Posted 30 April 2012 - 03:59 PM
Posted 30 April 2012 - 04:31 PM
Posted 30 April 2012 - 05:23 PM
I have heard sling box is the way to go, but I am old, so I don't know much about it.
If this would work like I am thinking, it may be an option??
Does anyone know anything about these things.
Is this a realistic option?
How much trouble could I get into, if any?
Posted 02 May 2012 - 04:00 PM
I got a response to one of my MLB support forum posts asking if one of my technical issues had been resolved, and I said, well they cancelled my subscription so yeah, it was resolved. They said they didn't show my account as canceled, so I posted the e-mail they sent me, along with my original complaint e-mail, and the first post on this topic. The Forum Moderator said he would escelate it to customer service so it could get resolved quickly. I'm thinking, "Wow, are they really going to address this?" Nope. They just called me and told me that my account will indeed be cancelled at the end of my subscription period, and provided the date...like the problem was that I didn't know what date the subscription was going to end, and not that they dropped me in response to complaints. I don't know whether to laugh or cry.
Posted 03 May 2012 - 09:08 AM
Wow. What a shitty parting gift. Lame.
They just e-mailed me a code for 20% off all merchandise on MLB.Com!!!!!! WELL ALL IS FORGIVEN YOU GOD DAMN @#$*&&^^#
I remember a few years back when MLB started streaming games, their Tech Support message boards were filled with people with similar stories/problems. It's terrible that they haven't learned a few things since then.
Posted 04 May 2012 - 02:30 AM
Posted 04 May 2012 - 12:07 PM
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